Booking & Packages
How do I know for sure if my booking is confirmed and secure?
Your booking is confirmed once we receive your advance payment.
Can I customize the holiday package to fit my needs?
Yes — packages are fully customizable.
Can I book a package for someone else using my details?
Yes, you may book on behalf of family, friends, or colleagues.
Can I request a specific hotel or airline for my package?
Yes, you can request particular hotels or airlines.
Do you offer holiday packages for solo travelers?
Yes — we have specially designed packages for solo travelers.
Are meals included in the holiday packages?
Breakfast is generally included. Lunch and dinner depend on the destination.
Are airport transfers included in the package?
Yes, arrival and departure airport transfers are typically included.
What documents do I need to carry while traveling?
Carry a valid passport, Emirates ID (physical), valid residence visa, and any other documents required.
How long does it take to receive my travel documents after booking?
For customized bookings, documents are usually provided 3–7 days before departure.
Why does the website show "the flight you have selected has no more seats available"?
This appears when the flight sold out or the airline restricted availability.
Can I search flights by airport code instead of city?
Yes — enter the three-letter airport code to search by airport.
What flight classes are available?
We offer economy, business, and first class.
What is code-share?
One airline operates the flight while another sells seats under its flight number.
How do I register, log in, or recover my account?
Register with your email and details. Use "Forgot Password" to reset your login.
Can I book for infants or children?
Yes — you can book for infants, children, and groups.
Can I request a specific seat or special meal?
Yes — these can be added during booking where the airline permits.
Can Taveelo arrange wheelchairs?
Yes — we can request airport assistance subject to airline approval.
How do I know my reservation is confirmed?
You'll receive a confirmation email with your e-ticket, itinerary, and PNR.
How do hotel bookings and transfers work?
After booking you'll receive a confirmation voucher.
What if I have issues with check-in?
Contact Taveelo support immediately via phone, WhatsApp, or email.
Can I take my pet into the hotel?
Hotel pet policies vary. Confirm with Taveelo or the hotel before booking.
Payments & Charges
What payment methods do you accept?
We accept bank transfers, credit cards, cash, and Tabby/PayBy EMI plans.
Is there a payment plan available?
Yes — EMI options are available via partners.
Are there any hidden charges?
No hidden charges. A one-time activation fee may apply.
Do you offer deals for group bookings?
Yes — we offer early-bird and group/family discounts.
Changes & Cancellations
Can I cancel my holiday package?
Yes — cancellations are allowed, but fees will apply.
What if I need to change my travel dates?
Date changes are possible but may incur extra costs.
What happens if my trip is canceled due to restrictions?
Bookings can be modified to alternate dates subject to availability.
Are bookings protected against last-minute changes?
We offer travel insurance for protection.
What happens if I miss my flight?
Missing a flight usually results in a 100% cancellation fee.
Can I add extra nights?
Yes — extra nights or activities can be added subject to availability.
What if my visa gets rejected?
If a booking is canceled due to visa rejection, our standard policy applies.
How much baggage can I carry?
Baggage allowance depends on the airline, ticket class, and destination.
What are the cancellation charges for flights?
Charges depend on the airline and ticket type.
How will I get my money back?
Refunds are issued to the original payment method after deducting fees.
How long does it take to process a refund?
Processing times vary; typically it may take several working days.
How can I amend my booking?
Request amendments through our support team.
What are my amendment charges?
Fees vary depending on the provider and change type.
How do I get my documents after an amendment?
Updated documents will be emailed once changes are confirmed.
Can I cancel tickets after an amendment?
Yes — but cancellation charges will apply.
What if I have to cancel my hotel booking?
Hotel cancellations follow the hotel's policy.
What if I cancel transfer/sightseeing?
These follow provider-specific policies.
Travel Insurance & Safety
Is travel insurance included?
Yes — travel insurance is included in the package.
Do I need a COVID test?
Generally, COVID tests are no longer required.
What if there is a natural disaster?
Bookings can be rescheduled subject to terms.
Will someone assist me while traveling?
Yes — our support team is available 24/7.
What are security checks at airports?
Allow extra time for queues and keep documents handy.
How do I cope with jetlag?
Stay hydrated and adapt to the destination's time quickly.
Can I get pets onboard?
Contact the airline to arrange pet travel.
Support & Tracking
How can I track my booking?
Use your unique Taveelo booking ID.
Who can I contact during my trip?
Call our toll-free number or WhatsApp our post-sales team.
Is support available 24/7?
Yes — Taveelo provides 24/7 customer support.
Do I need to confirm my flight before I fly?
No — your e-ticket serves as your confirmation.